WHITE GLOVE DELIVERY, BUILD & INSTALL
WHAT IS WHITE GLOVE?
Equipment - delivered in the time frame dictated by our clients
Experienced technicians - build each piece according to manufacturer specs
Function check - our technicians actively test each piece to make sure it’s in safe working order
Complete a full project review with the client and all critical parties to ensure the installation fully meets or exceeds expectations.
Just as each facility and installation is unique, so too is your preventive maintenance agreement.
We'll review your site, equipment type, and usage then create a plan that follows manufacturer guidelines for recommended cleaning and preventive care.
Our goal is to ensure your fitness equipment operates with maximum up-time.
WARRANTY REPAIRS & REPLACEMENT PARTS
Whether your equipment is still under warranty or not, our qualified Foundation Fitness service technicians will help you find a solution.
The fastest way to receive assistance for all fitness equipment repairs still under warranty is to contact the manufacturer first. Most of the time, a trained manufacturer tech will be able to help you find a solution over the phone. If not, he or she will create a work order for an on-site visit.
Please take the following steps for the fastest service:
Contact the manufacturer. Have serial numbers, make/models, & descriptions of the issues on hand.
After contacting the manufacturer, please contact your Foundation Fitness rep, if needed, for additional concerns.
For assistance on all non-warrantied equipment, please submit a service request and a Foundation Fitness service technician will contact you within 1 business day to troubleshoot and/or schedule an on-site visit.
“I am extremely impressed with the high level of customer service that Foundation Fitness gives to their clients. From the sales team to the service department, Foundation Fitness continues to be accommodating, professional, and offer quick solutions which keeps our facility operating smoothly.”
Jennifer, Fitness Program Manager at Mittleman JCC